Privacy Policy

Last updated: January 10, 2026

This Privacy Policy describes how TechResona Pvt Ltd (“we”, “us”, or “our”) collects, uses, and discloses your information when you use our services and website.

We are committed to protecting your privacy and handling your personal information in accordance with the Information Technology Act, 2000 and applicable Indian data protection laws.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to TechResona Pvt Ltd, Kharadi, Pune 411047, Maharashtra, India.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: Maharashtra, India

  • Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website and all IT services provided by TechResona Pvt Ltd.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

  • Website refers to TechResona, accessible from https://techresona.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Information We Collect

Personal Data

While using Our Service, we may ask You to provide us with certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:

  • Contact Information: Name, email address, phone number, company name
  • Business Information: Industry, company size, job title, business requirements
  • Billing Information: Billing address, GST number (for Indian businesses)
  • Technical Information: IP address, browser type, operating system
  • Communication Data: Messages, feedback, and correspondence with us

Usage Data

We collect Usage Data automatically when using the Service. Usage Data may include:

  • Your Device’s Internet Protocol address (IP address)
  • Browser type and version
  • Pages visited on our Service
  • Time and date of visit
  • Time spent on pages
  • Unique device identifiers
  • Diagnostic data
  • Referral source

When you engage our services, we may collect:

  • Website credentials and access information
  • Business processes and workflow information
  • Analytics and performance data
  • Content and materials you provide for projects
  • Domain names and hosting information

How We Use Your Information

The Company uses collected data for various purposes:

Service Delivery

  • To provide and maintain our Service
  • To deliver IT services, cloud solutions, and web development projects
  • To manage Your Account and service requests
  • To perform contracts and agreements
  • To provide customer support and technical assistance

Business Operations

  • To notify You about changes to our Service
  • To provide news, special offers, and information about services
  • To send invoices and payment reminders
  • To gather feedback and improve our services
  • To monitor usage and analyze trends
  • To comply with legal obligations
  • To detect, prevent and address technical issues
  • To protect against fraud and unauthorized access
  • To enforce our Terms and Conditions

Marketing Communications

  • To send promotional emails about our services (you can opt-out anytime)
  • To inform you about industry news and updates
  • To share case studies and success stories (with permission)

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information.

Types of Cookies We Use

Necessary Cookies (Essential)

  • Required for website functionality
  • Enable basic features like page navigation
  • Cannot be disabled

Analytics Cookies

  • Help us understand how visitors interact with our website
  • Google Analytics for traffic analysis
  • Performance monitoring and optimization

Functional Cookies

  • Remember your preferences and settings
  • Enhance user experience
  • Language and region preferences

Marketing Cookies

  • Track visitors across websites
  • Display relevant advertisements
  • Measure ad campaign effectiveness

You can instruct your browser to refuse all Cookies or indicate when a Cookie is being sent. However, if you do not accept Cookies, some parts of our Service may not function properly.

Sharing Your Personal Data

Service Providers

We may share your information with third-party service providers to:

  • Cloud Hosting: AWS, Azure, Google Cloud for infrastructure
  • Payment Processing: Razorpay, PayPal for secure transactions
  • Analytics: Google Analytics for website performance
  • Communication: Email service providers for newsletters
  • Project Management: Tools for client collaboration

Business Partners

We may share information with:

  • Microsoft (for Office 365 licensing services)
  • Google (for Google Workspace licensing)
  • Domain registrars and hosting providers
  • Third-party software vendors (with your explicit consent)

We may disclose your Personal Data if required to:

  • Comply with legal obligations under Indian law
  • Respond to court orders or government requests
  • Protect the rights, property, or safety of the Company
  • Prevent or investigate possible wrongdoing
  • Protect personal safety of users or the public

Business Transfers

In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your data is transferred and becomes subject to a different Privacy Policy.

Data Retention

We will retain Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy:

  • Active Clients: Duration of business relationship plus 3 years
  • Project Files: Retained for 1 year after project completion
  • Financial Records: 7 years as required by Indian tax laws
  • Marketing Data: Until you opt-out or request deletion
  • Legal Records: As required by applicable laws

You may request deletion of your data at any time, subject to legal retention requirements.

Data Security

The security of Your Personal Data is important to Us. We implement industry-standard security measures:

Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Encrypted storage for sensitive information
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Firewall protection and intrusion detection

Organizational Safeguards

  • Staff training on data protection
  • Confidentiality agreements with employees and contractors
  • Limited access to personal data on need-to-know basis
  • Regular backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Data Protection Rights

Under Indian data protection laws, you have certain rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data held by us.

Right to Rectification

You have the right to request correction of inaccurate or incomplete data.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions.

Right to Restrict Processing

You have the right to request restriction of processing your personal data under certain conditions.

Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you.

Right to Object

You have the right to object to our processing of your personal data for marketing purposes.

You have the right to withdraw consent at any time where we relied on consent to process your data.

To exercise these rights, please contact us at info@techresona.com. We will respond within 30 days.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18.

If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If we become aware that we have collected Personal Data from anyone under 18 without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of India, including:

  • Cloud infrastructure in AWS regions (Mumbai, Singapore, US)
  • Azure data centers (India, Southeast Asia)
  • Third-party service providers with international presence

We ensure that adequate safeguards are in place and that such transfers comply with applicable data protection laws.

Our Service may contain links to third-party websites or services that are not operated by Us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise You to review the Privacy Policy of every site You visit.

Changes to This Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the “Last updated” date
  • Sending email notification for material changes
  • Prominent notice on our website

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

GDPR Compliance (For EU Clients)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

  • Enhanced rights to access, rectification, and erasure
  • Right to data portability
  • Right to object to processing
  • Right to lodge a complaint with supervisory authority

We process your data based on:

  • Your consent
  • Performance of contract
  • Legal obligations
  • Legitimate interests

Complaints and Grievances

If you have any concerns about how we handle your personal data, please contact our Grievance Officer:

Grievance Officer Details:

  • Name: To be appointed as per IT Act requirements
  • Email: privacy@techresona.com
  • Response Time: Within 30 days of receiving complaint

Contact Us

If you have any questions about this Privacy Policy, please contact us:

TechResona Pvt Ltd - Committed to protecting your privacy while delivering exceptional IT services.